Grid Smarter Cities Privacy Policy

Last updated: 1st August 2023

Our contact details

Name: Neil Herron

Address: Metropolitan House, Longrigg Road, Swalwell, Newcastle Upon Tyne, NE16 3AS

Phone Number: +44 (0) 7776202045

E-mail: [email protected]

Company Number: 07047102

ICO Registration Reference: ZA143607

The type of personal information we collect:

We currently collect and process the following information:

  • Names, phone numbers, email addresses, postal addresses
  • Organisation name
  • Vehicle registration number
  • Employee data
  • Website user stats

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Information about our products and services.
  • Payment of salaries and salary deductions.
  • Employee contact details for correspondence.


We use the information that you have given us in order to:

  • Provide information relating to our products and services.
  • Arrange meetings and phone calls.
  • Discussions via email or video calls.
  • Invitations to our events or third-party events.

We may share this information with:

  • HMRC
  • Pensions companies
  • Salary payment processing companies
  • Other third-party organisations with your prior consent.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.
The individual has given clear consent for Grid to process their personal data for a specific purpose.

You are able to remove your consent at any time. You can do this by contacting Neil Herron: [email protected]

(b) Contract: 
The processing is necessary for a contract Grid has with the individual, or because they have asked Grid to take specific steps before entering into a contract.

(c) Legal obligation: 
The processing is necessary for Grid to comply with the law (not including contractual obligations).

(d) Vital interests: 
The processing is necessary to protect someone’s life.

(e) Public task: 
The processing is necessary for Grid to perform a task in the public interest or for Grid’s official functions, and the task or function has a clear basis in law.

(f) Legitimate interests: 
The processing is necessary for Grid’s legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. 

How we store your personal information

Your information is securely stored.

We keep names, phone numbers, email addresses and postal addresses for a maximum of 5 years or longer to comply with legal obligations. We will then dispose your information by deleting from our email application, CRM system, and digital folders and files.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected]  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website:

Grid Smarter Cities Mobile and Web App Privacy Policy


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